What’s new in dogmode
We ship improvements constantly. Here’s the latest, newest first.
6 November 2026 · Customers & dogs · Your shop
Bring your customer list in, and undo it for a week
- 📥A new shop's first customer list comes straight in, then its prices and vaccinations: imports are free for your first month.
- 🔕Customers your list shows haven't visited in two years, or with no visit date, won't get your news and offers. Each one says so on its card before you add them. Visit reminders still go.
- ↩️Added the wrong list? Undo it for 7 days, from the done card or Recent imports. Anyone booked, paid or messaged since stays, and it tells you who.
- 📸A photo of a list is read and then removed. Past a day's limit, paste the list instead.
6 November 2026 · Your shop
Ask dogmode AI from the top of every screen
- 🐾Tap Ask dogmode AI at the top of any screen to tell the team something isn't working, suggest an idea or ask a question. The answer comes back right there.
- 🎙️Hold the mic to say it instead of typing. Your words appear for you to check before you send, and the recording is deleted as soon as they do.
6 November 2026 · Calendar · Your shop
An extra day is a working day, even when you're usually shut
- ➕Settings ▸ Team ▸ a groomer ▸ Extra days now saves a working day every time. It used to save some as a day off, so the groomer stayed off on the calendar.
- 🗓️An extra day on a day you're usually closed opens that groomer for it, on your calendar and for online booking, at their usual hours. Your closed dates and public holidays still stay closed.
6 November 2026 · Payments · Customers & dogs
A set price belongs to its dog, and counts online too
- 🐕A price you set on a dog's page is that dog's, never their sister's of the same size. Prices you set before still apply to every dog at home, and the card says so.
- 💲A price above the menu is now their price everywhere, online too, so a dog that takes longer is quoted right when they book and there's nothing to top up at pickup.
- ⌨️A dog's 💳 ▸ Enter their card here: with the customer at the counter or on the phone, their own card form opens on your screen and you type it in with them.
6 November 2026 · Messages
A finished course gets a what's next, not a we miss you
- 🎓A training dog that finished its course (a graduation card, or its pack used up) gets no due-back reminder and no we miss you note. It gets one "What's next for {dog}" about four weeks after the last session, with the next course from your list when there is one.
- 💤Any other training dog that stops coming gets one note, "How's {dog} getting on?", never two.
- 🏡Home visits follow your customers' trips, so their rebook reminder is now off by default, like boarding. Settings ▸ Services & prices ▸ Home visit ▸ Remind customers to rebook turns it on.
- 🎄The holiday booking email goes to dogs that come for a groom, a day or a stay, never to a training, walking or home visit dog.
- 🗓️A reminder now says "about 4 months" or "over a year" instead of counting the weeks.
The finish your booking email shows their dog
- 🛒A returning customer who starts a booking on your booking page and stops gets their own dog's latest photo at the top of the email that brings them back.
5 November 2026 · Calendar · Your shop
Close a day every week, once
- 🔁Settings ▸ Booking rules ▸ Closed dates: pick one day, then "Every Monday from then on". That day closes every week in your calendar, online and in your other diary, with nothing to re-enter.
- 😴It shows as one chip, "Closed Mondays · every Monday". Tap it to remove it and open those days again.
A moved visit asks the customer again
- ↪️Move a visit and the customer's old yes or no clears from the diary. Their answer was about the old time, so the tile no longer shows "Said no" on a visit they never said no to.
- 👍They are asked about the new time the usual way, and their answer shows on the tile as soon as it comes in. No need to cancel and rebook.
3 November 2026 · Your shop
Paw prints on your van
- 🐾Your van can wear paw prints: Settings ▸ Where you work ▸ Your van ▸ Paw prints. They're scattered over the paint in the colour of your lettering, and never cover your logo, your name or your booking code.
- 🚐Your van's 3D pictures update the next time you open Your van, so customers see it the way it really looks.
Every visit of a repeat booking is in your calendar
- ↻A repeat booking now holds every visit in your calendar, 6 months ahead (or the 3 months or a year you pick in Settings ▸ Booking ▸ Keep repeat bookings booked), however it started: online, at the counter or kept from a visit. The slot is theirs, so nobody else can take it.
- ⚠️↻ Repeat bookings lists each visit and flags the ones to check: a visit moved off a closed day or a taken slot, or a date with nothing free that you book by hand.
- ↪️Moving a repeat visit asks: this visit only, or this and every visit after. Changing the rhythm moves the visits after the next one. Ending a repeat removes its unpaid visits and keeps any already paid.
- 🔇Customers aren't emailed for each visit as it's booked; each visit's reminder still goes.
A repeat visit off its usual time says so on the calendar
- ↪️A repeat visit booked away from its usual day, time or groomer wears ↪️ on the calendar. Open it to see when they usually come, then ✓ Keep it there or Move it. Their reminder gives the day and time.
- ✋Once you approve a repeat booking's first visit, the visits after it are confirmed for you, with no approval or email for each one.
- 🌙A repeat you start at the counter outside your hours keeps that time, booked the same way as the first visit.
3 November 2026 · Your shop
A partner link your customers fill in
- 🙋A partner's link can now be filled in by the pet owner themselves: Settings ▸ Booking rules ▸ Partners ▸ Who fills in the link? ▸ Their customers. Their staff text it to a customer or put the QR on the counter, and the owner tells you about their dog and their stay.
- 🔒It's safe to text, print or forward: it never shows which customers you already have, or what anyone else sent, and the owner says yes to being contacted themselves.
- 📞It still lands on your To call list, so you book a time that suits you, then send a pay link.
3 November 2026 · Calendar
A bath bay keeps its column
- 🛁A bath bay (or any station people book) keeps its column on the calendar every day it's open, even when it's blocked out for the whole day. The block shows inside it, so you can still see the bay and book into it.
2 November 2026 · Your shop · Report cards · Booking
Your Website link follows your own address
- 🌐Connected your own address in Settings ▸ Website? Your report cards, Dogdoors, booking page and join page now link to it by themselves. Nothing to type in Links.
- 🔗Settings ▸ Links shows it at the top, so you can see where it comes from. If you typed a different Website link before, customers open your connected address instead.
2 November 2026 · Your shop · Calendar
Your day on the road, with or without a van
- 🗺️A business that goes to its customers now sees Your day on the road, in plain words for walkers, sitters, trainers and groomers alike.
- 🚐Groomers are asked once whether they work from a van or trailer. Say No van and the van rows go away for good.
2 November 2026 · Messages · Your shop
Your Christmas email, ready to go
- 🎄From two days before it goes out, Home shows your "book before the rush" Christmas email. Customers seen this year who haven't booked December get it, with their dog's photo and two of your real open times. One email per household, never to anyone already booked.
- 👀Tap Preview to see exactly what one of your customers gets. Rather not send it this year? Tap Skip (and Undo if you change your mind). The switch lives in Settings ▸ Messages.
2 November 2026 · Messages
See where every text went, and what to change
- 💬Plan & billing shows your texts by message: booking confirmations, report cards, reminders and the rest, with how each one goes (text, email or both).
- 👉Tap a message to open its settings and change how it reaches customers.
- 💡If a change would cut your bill, you'll see what it saves this month, and one tap makes it. You can undo it.
- ✅Booking confirmations now go by email first, with a text only if the email isn't opened, so you pay for fewer texts. Day-before reminders still go by text every time.
2 November 2026 · Calendar · Customers & dogs
Every section folds the same way
- 🔽On a visit and on a dog's page, each section now folds under its own header. Tap anywhere on the row; a closed section says what is inside, like "12 notes · 17 Jan".
- 🟣A section with something new today opens by itself and shows a small dot. Care alerts and today's notes never fold.
- 📓Care & notes starts closed on a visit and open on the dog's page, with the notebook closed inside it. Long lists show the newest 3, then Show all.
- 🕘Past visits and Care changes are named for what they hold, and your open and closed choices are remembered on each device.
2 November 2026 · Dogdoor · Customers & dogs
Customers who find dogmode land on their own dog
- 🐾A customer who opens dogmode.site, its menu or its log in is offered their own dog's page first, never a business sign up.
- 🔎Find your dog's page asks for your shop's name, then sends the customer to your app link and its code. No account needed.
Check-in notes and Groom notes on every dog's card
- 📝Each dog on a visit now has a **Check-in notes** row, right under any alert: what reception noticed at the door (extra smelly, owner waiting), with who wrote it and when.
- ✂️A **Groom notes** row sits further down, after Last time: the groomer's notes about today. Tap ＋ Add for quick taps like Same as last time, Shorter than usual or Matted: clipped out.
- 📓Next visit, Last time shows the groom notes first, so the recipe is the first thing the next groomer reads.
- 🐾It's called Walk notes, Day notes or Stay notes on those services.
Zoom in and your own van is on the road
- 🚐On your route map the van now grows as you zoom in, and at street level it becomes your own van in 3D, in your colours with your logo, parked at the kerb outside the house.
- 🎯Tap the van to follow it: the map flies down to street level and stays with it. Pan the map to stop.
- 📍Your customers can do it too: tapping the map on their On my way page opens it full screen, so they can zoom in and watch your van come to them.
1 November 2026 · Your shop · Booking
Your name on your van
- ✍️Your van is sign-written now: your name in big letters beside your logo, with a small line under it, on both sides and the back. Settings ▸ Where you work ▸ Your van ▸ Name on the van.
- 🔤Type your name and the van updates as you type. Long names fit themselves onto two lines and never go too small to read.
- 🔒Already set up your van? Nothing changes until you switch it on, so the pictures your customers see stay as they are.
Your customers see the visit first
- 🚐The booking email for a visit at their home leads with the visit: Booked lit on the way to Done, a map of their street, your van as your customers will see it pull up, and what's inside.
- ✉️A customer you can't text now gets On my way by email: the time you'll arrive, Follow the van, and your van.
- 🗺️Their visit page reads the same way: where it's up to and the map at the top, your van big under it, then What to expect.
Tips at the counter, money on the daycare week
- 💛Take payment asks "Add a tip?" first, with your own tip buttons and nothing ticked. The tip you pick goes on the pay link or QR code already chosen, and what they paid shows on the paid screen and on the visit ("Paid · Visa •4242 · $15 tip").
- 💳The daycare week now shows money on every day block: a tick when paid, a $ when owed. Tap it for the full words. The same small mark shows on short bars in the daycare day on a phone.
- 📩If you have card payments off, Ready for pickup now says what it does, "Ready · text Bec", with what is still to pay under it, and never mentions a pay link.
1 November 2026 · Booking · Your shop
Only the services you offer, from day one
- 🌱A new shop's booking menu starts with the services it picked when it signed up switched on. The rest wait in `Settings ▸ Services & prices`, switched off, ready to turn on.
- ✂️A shop that doesn't groom no longer sees grooming switches in `Settings ▸ Booking rules`, and its new customer form and care form ask nothing about coats or grooms.
1 November 2026 · Customers & dogs
Merging a household keeps both names
- 👥Merging two customers with different names now asks if they are the same person or two people in one household. Keep both makes one customer with the other person as a second contact, so you can still text them. Each dog stays its own dog.
- ↩Undo works the same way for both.
Book a nail clip on its own
- ➕At the counter, choose "Extras only" in the Style list, tick the extra, and book it with no groom: it takes the extra's own minutes, costs the extra's price, and the extra is the name on the calendar and the visit.
- 🙋On a shared front-desk login, the counter now asks "Who's booking?" once and remembers it on that iPad, so each booking names the person who took it.
31 October 2026 · Booking · Your shop
Your logo above your name on your booking page
- 🎨Is your full logo just your name? Settings ▸ Theme ▸ Your brand kit ▸ Show my logo above it. Your logo then stands above your name at the top of your booking page and Join form, and the preview shows it as you switch.
31 October 2026 · Booking · Your shop
Your area stops at the Canadian and Irish borders
- 🗺️If you go to your customers near a border, your area on your booking page, your map card and the Marketplace now stops at it: the Canadian border (the lakes and rivers included) and the border between Northern Ireland and Ireland, as it already did at Mexico.
- 🛂It works from both sides, so a shop in Windsor or Dundalk sees its own side too.
Who booked it, and when, on every visit
- 🧑💼Open a booking and the Booked line now says how, who and when: "Booked at the counter by Jess · Thu 16 Oct, 3:12pm", "Booked online by Albert", "Imported from 123Pet". A new History row lists who booked, moved, told the customer and took the money. Visits booked before today show the path and date they always did.
- 🏋️A visit that put a groomer over their limit says so on the same line, with who and why.
31 October 2026 · Your shop
The setup band names your next step
- 🧭Once you can take bookings and get paid, the band at the top stops saying Continue setup and names your next step instead, like Send your first report card.
- 🙋Working on your own? Add your team is ticked for you: it reads Your team, just you for now.
- 💳Taking a deposit online ticks the deposit step, however you switched it on.
Ready says when it charges, Undo says what it undoes
- 💳A Bookly visit with a card on file now reads "Ready · charge $95" on the bar, because that tap charges the card.
- ↩After a charge, Undo reads "Undo text": the card stays charged and the text is stopped. The pickup row keeps its own Undo text button for the 30 seconds, even after another message pops up.
- ✏️A visit with no price asks for the price first at pickup time, with Ready for pickup right beside it.
One money button, and Ready for pickup collects
- 💳Whenever a visit owes money there is exactly one green money button on the bar. For a groom it is Ready for pickup: "Ready · charge $120" with the customer's saved card, or "Ready · text $120 link" when there is none.
- 🚐The same for a van's Done, a daycare's Check out and a stay's Home. MoeGo and Bookly visits get Ready too, and the text carries the pay link.
- ✏️A visit with no price now says "Set the price" instead of looking paid.
- 🧾Take payment picks the way first (saved card, text link or QR) and one button names it and the amount. "They paid another way" sits at the top: pick card machine, cash or transfer, then record it.
- 🪙Every way of being paid ends on the same paid screen, then Rebook. Every calendar shows owed, link sent, Paid or Set price on each visit.
Tap a booking and see the groom first
- ✂️Tap any booking: right under the dog's name is what you're doing to each dog. Every service and extra on its own line with its time, groomer and price, the dog's care alert, their usual groom, what the customer asked and your team's note. Tap a line to change it.
- 💵The total and whether it's paid sit at the foot of that card. Tap it to get to refunds, credit and the payment details.
The booking's groom card, tidier
- ✂️Each service on a booking is now just its name and price. The time and the groomer sit once, at the top. When two groomers share a visit, each dog says who has it.
- 💵Money still owed? Tap the total and it takes you straight to Take payment.
- 🚐On a home visit, On my way and the pet ticks are back near the top, with the address and getting in just under them.
31 October 2026 · Booking · Your shop
Put your extras in your own order
- ↕️Move any extra up or down in Settings ▸ Services & prices ▸ Extras, the same way you move a style.
- 🗂️Extras under a heading move together too: move the heading and all its extras go with it. Customers and your team see the extras in that order.
One status, one next step
- 🧭A visit now shows its status as one pill at the top. Tap it to jump to another step, or to mark a no-show, cancel or undo.
- 🧭The bar at the bottom of a visit always holds the next step: Check in, Start, Ready for pickup, Done, then Rebook. Take payment sits beside it while money is owed.
- ✍️Check in asks for a quick note for the team (extra smelly, owner waiting). Skip it with "Check in, no note".
- ↻Keep their spot: pick the weeks first, switch it on, and it books ahead as far as your repeat setting says.
- 🚐One "Drive there" button for visits at the customer's home, and you choose the map app once.
31 October 2026 · Booking · Customers & dogs
Notes open faster, and "last time" is last time
- ⚡A dog's notes open instantly on the newest few, with the exact count. Tap "All N notes" to read the rest.
- 📓"Last time" now shows the notes from the dog's previous visit.
- 🔑On at-home visits, the gate code's Show button no longer sits on top of the edit pen.
Every note, in one place, on every screen
- 📝A visit's notes now sit on the dog's card in the booking: the care alert, the usual groom, what the customer asked, today's notes with who wrote them and when, and what was noted last time.
- ＋Tap Note to tell the team something about today ("extra smelly"), or keep it for the dog or the customer.
- 📌Keep a note for the dog in one tap, or make it a care alert if it is a safety thing.
- 🗓️The calendar shows 📝 and how many notes a visit has. Allergies now show as a red care alert.
- 🐕The dog's page, the till, the card builder and the inbox customer file show the same notes, in the same order.
31 October 2026 · Customers & dogs
Leads only say New for a first-timer
- 🆕Customers you imported from 123Pet, MoeGo or another system, and anyone you sent a report card, no longer show as New on Leads. New now means someone we have never seen before.
Groomers aren't overbooked by surprise
- 🧘Booking someone past a groomer's own limit (say, a second big dog for a groomer who takes one a day) still always works, but now the counter tells you the load first ("Angelica already has 3 big dogs on Sat. Angelica's limit is 1 a day.") and one tap says why.
- 🏋️A groomer's column now says "L+ 3 of 1 · over by 2", and the visit that pushed them over wears a small 🏋️ you can tap to see who booked it, when, and why. Moves, repeats and imports are counted the same way.
31 October 2026 · Calendar
A groomer on a day off leaves the diary
- 🌴Block a groomer out for the whole day (leave or Block time ▸ All day) and her column steps aside under "+N off". Her empty hours no longer count as open slots or lower your % booked. A block for part of the day keeps her column.
31 October 2026 · Booking · Your shop
Yesterday's visits get closed
- 🧾Visits from before today that nobody marked Done now show as a quiet card at the top of your diary. Tap Review, then ✓ Done on each, or Take payment where money is still owed. Nothing there? You will not see it. The ✕ puts it away until tomorrow.
31 October 2026 · Customers & dogs · Calendar
Cancelled visits fold away
- 🧹A customer's or dog's list of visits now tucks cancelled visits that never took money behind one row, "3 cancelled ▾". Tap it to see them. A cancelled visit that was paid stays in the list, so you can still refund it.
31 October 2026 · Calendar
Bigger, easier taps across the app
- 👆The tab bar, the headers and the diary's toolbar now give every button a full thumb-sized target, and the small labels (tab names, unread counts, the day's pills) are a little bigger, so they are easier to read and hit on a phone or iPad.
30 October 2026 · Booking · Your shop
Your van follows your brand colours
- 🎨Your van is in your brand colours until you pick your own wrap. Change your logo or your colours in Settings and your van repaints, its pictures included, with nothing to set up.
- 🖌️In Settings ▸ Where you work ▸ Your van, the first swatch is your brand colour, then your logo's. Pick any other and it stays yours.
- 🗺️Your area on your booking page, the map card and the Marketplace stops at your border, so customers never read it as a country you can't book.
- 👆Choice chips everywhere are a little taller, easier to tap with a thumb.
Your van, in your colours, everywhere customers look
- 🎨Settings ▸ Where you work ▸ Your van: it's already painted in your colours with your logo on the side. Pick your rig (Tall van, Box truck, Trailer, Small van), the wrap colour, and tap Done. Under a minute.
- 📸Add up to three photos: Outside, Inside (the tub) and At the door. Outside shows on your booking page, tracker, website and Marketplace listing. The others stay with your team until you show them.
- 🚐Customers see your van on your booking page, the tracker ("Look for this van") and your website, and On my way says "in the pink Furgie's van" once you've set it.
- 📱Put this QR on your van: neighbours scan it to book you for their street, and we count them as "Your van" in where your customers come from.
- 📣New wrap? Make a post to show it off, in your colours, with your booking link.
30 October 2026 · Report cards
Your pick shows on every card
- 🛍️The product you pick for a dog now shows on the report card even if you don't take card payments yet: your words, the photo and the price, with "Ask for it at their next visit".
- 💳Turn on card payments (Settings ▸ Booking rules ▸ Card payments) and customers can buy it right on the card, ready at the next visit.
30 October 2026 · Calendar
Your route map, in your colours
- 🚐Your van and your route on the map now wear your shop's colour, and the map's light follows your own time of day (it was showing night to people looking from another time zone).
- 🗺️The full map has round buttons on its corner: Layers (Auto, Light or Dark, your area, live traffic), Fit the route, and Follow the van while you're driving.
- 🗓️In 3-Day and Week, tap the map button to see every visit of those days on one map, each day in its own colour. Tap a day to see its route and driving time.
30 October 2026 · Booking · Customers & dogs
Type the price when you book, keep it for next time
- ✏️＋ Add a booking has a Price row. Tap it to type what this visit costs (and why, if you like) before you add it to the diary. No more booking it in and editing the price after.
- 💲Then one question: "Keep $80 for Rose's Bath & Blow Dry from now on?" Tap Keep and it's her price: every booking of it comes out at $80, her repeats too. Ignore it and it stays a one-off. (A customer booking online is never quoted above your menu.)
- 💲A dog on their own price now shows it on the size chips when you book, so the price you see is the one that's saved.
- ✏️Edit asks the same question after you change a visit's price.
30 October 2026 · Report cards · Your shop
The walk card tells the whole walk
- 🦮Under the map of where they went, every walk card now says which walk this was for the dog and how many friends came along: "Pepper's 12th walk · with 3 friends". It gives a number, never the other dogs' names.
- 🪺The walk step by step, from your own taps on the run sheet: Picked up → Out 48 min → Home safe, handed over.
- 💧The taps in words: "2 pees · 1 poo · 1 drink".
- 🔒Customers share these cards, so they never show a clock time or "locked up, alarm set". Nothing on a card tells a stranger when a home is empty.
30 October 2026 · Calendar
Your van's map is always on screen
- 🗺️If you go to your customers, your day now opens with the map on top and your visits underneath. No need to pull it up.
- 🏠A quiet day still shows your map, starting from where your day starts, instead of an empty screen.
- 🗺️Tap the folded map in the map's corner to open it full screen, with your next stop, On my way and Navigate at the bottom. Tap a dog on it to open their visit, or ✕ to go back to your day.
- ✓Once two visits are done, they fold into one line, so your next stop stays near the top.
- 👁️Prefer the old pull-up? View ▸ Route map ▸ Pull-up sheet, and the app remembers your pick.
The run sheet, Walking now, and texts as you walk
- 🦮Tap a group walk on today's calendar for its run sheet: each pick-up in order with how to get in, the key's tag, and the lockbox code a tap away. Picked up, Not home after your wait at the door, Can't get in, then Start the walk.
- 🪺Drop-offs: Home safe, and how you left them (handed over, let in and locked, alarm set). Home early with a reason when a walk ends sooner. Every tap has 10 seconds to undo.
- 🥾Walking now: record the walk's line on your own phone (you choose, each shift), tap pee, poo and water for everyone or one dog, pocket mode to save battery, and Head home ticks who did what. Each dog's walk card shows only its own part of the walk.
- 🆘Dog loose: one tap, then which dog. Their photo and safety notes fill the screen, the time is kept, the office hears at once, and the message to their owner is written for you to send.
- ⏰Out now: dogs still out past home time show on the calendar, and the walker is asked first. Name a backup person in Settings ▸ Walks and they get a text if the dogs are still out 25 minutes later.
- 🌙Tomorrow's group walk: put the pick-ups in order and send each customer their time. Texts go only when you turn on Settings ▸ Walks ▸ Text customers as you go.
30 October 2026 · Calendar
Your map sits above your day
- 🗺️If you go to your customers, the Day view now shows your map on top and your normal calendar underneath, with every time and empty slot, so you can still tap a time to book.
- 🏠A quiet day shows the area around where you start, not one street.
- 👁️Prefer the map with your visits listed under it? View ▸ Route map ▸ Map first.
Set exactly how far you'll go
- 🎚️If you go to your customers, How far you'll go is now a slider, from 2 to 150 miles (km outside the US and UK). Settings ▸ Booking rules ▸ Where you work.
- ⭕Your area's circle grows and shrinks on the map as you slide, and saves when you let go.
- 🚐When a customer confirms a home visit, your Inbox now says they'll be home.
One pay link for both dogs, and a safer merge
- 💳When a customer owes for two dogs' visits, their chat offers one pay link for both: "Send one pay link" on the card at the top, and "One pay link for both" under To pay. They pay once and each visit is marked paid.
- 🔁Already sent each dog its own link? The one link replaces them, so they only ever have one to pay.
- 🔎Merge into… now lists the dog most likely to be the same one first: the same name under a customer with the same number, email or name, badged with why. Other dogs of the same name sit below, and search finds a dog by its owner's number too.
- 🐕Merging two dogs with different names now asks first. When they belong to two customers it offers what you meant: merge the customers, so both dogs stay.
30 October 2026 · Your shop
Make a reel of your van
- 🎬Settings ▸ Where you work ▸ Your van ▸ Make a reel of your van: one tap films a 7 second vertical reel of your van turning in the studio light, ending on your logo and your booking link in your colours.
- 🔊It comes with a sound made for van reveals, cleared to post. Turn Sound off if you'd rather add your own.
- 📲Share it straight to Instagram Reels, TikTok or Stories from your phone, or download it on a computer. Free, made on your device, as often as you like.
30 October 2026 · Messages
A customer's reply always reaches you
- ✉️When a customer replies to an email we send for you, it now always comes to you. If you haven't added a shop email, it goes to the email you sign in with.
- 📬Want replies somewhere else? Add your shop email in Settings ▸ Links and every reply goes there.
30 October 2026 · Booking · Customers & dogs
Address first, a pin on the door, and who's coming
- 🏠If you only go to your customers, your booking page now opens on "Where should we come?" with your area on a map. Customers outside it find out before they type anything, and can still ask you to come.
- 📍Customers can put the pin on their own door or driveway. Navigate on the visit takes you to that spot, not just the street number.
- 🔑"How do we get in?" is a few taps: meet at the door, side gate, buzzer, call when outside, where to park, a note, the gate code, and a photo of the entrance. You see the photo on the visit's day.
- 🚐Follow the visit shows who's coming: your photo, the van and their dog, each step with its emoji, and Call or Text to your shop's number. The van moves along the road when your phone checks in.
A booking at their price says so
- 💲A booking you add at a customer's own price (or their discount, like a Pensioner's 10%) now says so on the visit, the same as one they book online, and counts in 💰 Money's "at their price".
- 🏷️The till no longer offers a customer's own discount on a visit you booked with it already taken off, so it can't come off twice.
- ✏️Change a visit's style in Edit and the note follows the new style's price.
29 October 2026 · Booking · Your shop
Your extras, in one list
- ✨Every extra now lives in one list, Settings ▸ Services & prices ▸ ✨ Extras, with ⭐ Popular, a heading, what's included and Remember it.
- ✂️Inside each service, Extras shows the ones offered there and their prices. Tap one to change it, or add one and it's offered on that service.
- ⚠️An extra with no price isn't offered to customers. If one says unpriced, give it a price to switch it on.
On my way, and your customers follow the van
- 🚐A visit at the customer's home has an On the way step and a big On my way button. It shows the exact text first, and you have 10 seconds to undo.
- 🏁Tap Done and the next stop's On my way is set for when you need to leave, with Send now and Hold. Settings ▸ Booking rules ▸ Where you work.
- 🐢Running late? Pick how late, see who hears and their new times, then one tap tells everyone after. Their booked time stays as it is.
- 🛰️The link in the text opens a live page: when you'll arrive, the steps of the visit, and the last stretch of your drive on a map.
- 📍Turn on I'm driving today on the visit and Arrived and Outside now can go by themselves at the door. Only your last spot is kept, for 10 minutes.
More than one van, on one map
- 🚐Two or more vans out on a day? Each van has its own colour on the diary and on one map. On an iPad, tap a van in the map's list to show or hide it. On a phone, pick a van above the map.
- 🎯When a customer books Anyone, the van that has to drive the least to them takes the visit.
- ↔️Drag a visit onto another van and you see the driving it adds there before you let go, and what it costs where it is now. A tight one shows in amber, and you can still move it.
- 🏠Each van can start its day from its own place, with its own area. Settings ▸ Booking rules ▸ Where you work ▸ Each van's day.
Hours packs at the counter
- 🎟️A customer's hours pack now pays any part-day daycare you book for them at the counter: 2 hours, 3 hours or a half day, one hour from the pack for each hour booked.
- ⏱️The booking reads it in hours: "🎟 3 pre-paid hours · $0 today", then "Use 3 hours & book", and afterwards how many hours they have left.
- 🐕🐕Two dogs on one booking? The pack pays one dog at a time, and it says so. Both dogs stay booked; take the second dog off to use the pack for the first.
29 October 2026 · Booking · Report cards
Home visits and house-sits
- 🏡A new card for pet sitters: the Home visit. Tick what you did for each pet (fed, water, medicine, litter, play, lights and mail) and send it with photos. It never says when the house was left or how it was locked.
- 🌙If you only go to your customers, a stay is now a house-sit at their home: their address, Navigate, and the key, alarm and feeding answers on every day of the stay.
- 🦮New walkers start with a Group walk and a Solo walk, and new sitters with a Drop-in visit and a Puppy visit. Give each a price to switch it on.
- 🎓On a training card, your customer can tap "We practised today" under the homework. It lands in that card's messages, so you see who practised before the next session.
Group walks on your day, and Settings for walks
- 🦮A group walk is one block on your day at its real time: the dogs' faces, how many of the walk's spots are taken, who's picked up, and when they're home. Tap it to see each household.
- 📍Rather see every pick-up and drop-off as its own row? Choose Every stop in the calendar's View.
- ⚙️Settings ▸ Booking rules ▸ Walks: dogs per walker, your walk spots, and whether you drive or walk to each dog.
- ⏰Name each group walk on a walker's days ("Morning group") and pick where it walks. It never takes more dogs than your dogs per walker.
- 🚶Walk to your dogs? The calendar shows "~6 min walk" between them instead of a drive.
29 October 2026 · Booking · Report cards
Group walks, and the walk's real trail
- 🦮In Settings ▸ Services & prices, mark each walk style as a Group walk or a Solo walk. A group walk books into your group walk times (a time that takes 2 or more dogs), a solo walk into a 1-dog time, and a full time isn't offered online.
- 🗺️A walk card can now show the route the dog really walked, with its pee, poo and photo stops. Homes along the way are always left off the map.
Email the desk, order your styles, logos whole
- ✉️A visit staying at a partner resort now has ✉️ Email the desk beside 📞 Call the desk. One tap opens an email in your own email app with the details filled in: when to bring the dog down and back, the groom, the owner and their going-home day. Press Send and it's your record.
- 🐕🐕One customer's dogs at the same resort go in one email, and the words follow the visit: booked, with you, done (with a line for your notes) or cancelled. The first time, it asks for the desk's email and remembers it.
- ↕️Settings ▸ Services & prices: open a style and use ↑ Move up or ↓ Move down. Your customers book from the same order.
- 🖼️A logo printed on its own colour now shows whole, in its own colour, on your open spots pictures and every link you share.
Emails open in your own email app
- 📧✉️ Email the desk now opens in the email app you use: Gmail opens Gmail, on your computer and your phone, and Outlook opens Outlook. If we can't tell, it asks once on each device and remembers.
- 🖥️On a computer it opens Gmail or Outlook in a new tab, so it works even with no mail app set up. Change it any time under the button: Opens in Gmail · Change.
Customers tell you where to come
- 🏠If you go to your customers, your booking page now asks where before the times: one address box that fills itself, Use my location, and a map that confirms the right house.
- ⭕It checks your area from Settings ▸ Booking rules ▸ Where you work. Someone further out can Ask you anyway: they land in Leads, and your phone hears where they are.
- 🔑Customers can add a gate code, parking and dogs loose while they book, or after. You see it on the visit, and codes only show on the day.
- 🚐The times beside your other visits that day come first, and returning customers find their home already picked.
- ✉️Their confirmation says Coming to their street, and the calendar invite and your calendar feed open the map to their door.
29 October 2026 · Your shop · Booking
Comes to you, on the Marketplace and your website
- 🚐If you go to your customers, the Marketplace now lists you as "Comes to you · your suburb + 15 mi", with your area drawn as a soft circle and never a pin.
- 🔎Someone searching a place inside your circle finds you, even when your suburb is a different one.
- 🌐Your website says "We come to you" with your suburb and how far you go.
- 🔒Where your day starts stays private. Set it, and how far you go, in Settings ▸ Booking rules ▸ Where you work.
29 October 2026 · Report cards
A report card goes to a customer once
- 📮If Auto-send sends a card while you are finishing it, tapping Send now tells you "Already sent by Auto-send" instead of sending it a second time. Your last changes are still saved on the card, and Send again is there if they need another copy.
- 🔒Auto-send, Send all ready and your own Send can no longer send the same card twice when they happen at the same moment.
Swapping a groomer at the same time sends no text
- 🤫When you move a visit to another groomer and keep its time, the customer isn't texted or emailed. Who grooms is yours to arrange.
- 👤If they chose that groomer when they booked online, they hear "Now with Rose", with the time they already have, never "New time".
- 🏠Visits copied in from your old booking system, and not yet confirmed as yours, are never messaged when you move or cancel them here.
28 October 2026 · Booking · Customers & dogs
You choose who contacts a partner's customers
- 📞Each partner now has "Who contacts the pet owner?" in Settings ▸ Booking rules ▸ Partners: you call them, they get a text with a link to book and pay, or their desk chooses. New partners start with you calling.
- 🏨When you call, their desk page says so, and the request lands on your To call list. Nothing is texted.
- ✍️The desk page now reads "Request a groom with" your shop, and the customer's text reads more naturally.
28 October 2026 · Booking · Customers & dogs
A partner's desk knows your customers
- 🐕On a partner's desk link, their mobile shows the dogs you already have for them. One tap fills the dog's name, breed and size, so nobody is added twice.
- 📏The desk can give the dog's size and the groom they'd like, so the customer's link opens on that groom and its price.
- ✨The customer's first choice is the best time before going home: one tap to book, then pay.
- 📋Leads ▸ From partners is grouped by who to call, who is still to book, and what's booked.
- 🐕🐕A customer's dogs ride one request: one text, and their link opens with every dog ticked.
- 🔁If the desk sends the same dog again, it updates the first request instead of texting twice. A dog you've already booked during the stay is marked as staying there, so you collect it from the resort.
28 October 2026 · Messages · Customers & dogs
Come-back emails can follow up with one text
- 💬New in Settings ▸ Messages to customers ▸ Due for a visit and We miss you: Text them if the email isn't opened. A day after an unopened email, the same ask goes once as a text, with a way to opt out. Turn it on there.
A resort or a vet can send you dogs
- 🏨Add the businesses that send you dogs in Settings ▸ Booking rules ▸ Partners. Each gets its own desk link with both your logos: their desk sends you the dog, the customer and the stay in about 30 seconds.
- 📲The customer gets a text with their dog's own page, shows only the days the dog is staying there, and pays when they book.
- 📅Their visits show 🏨 on your diary and in the 🔑 Key, and the visit says where to collect the dog. Mark any visit yourself with Staying at…?
- 📋Everything a partner sent is in Inbox ▸ Leads, with who to call. Their desk sees what was booked on the same link.
28 October 2026 · Customers & dogs · Booking
More days on a link you already sent
- 📅A customer you cleared asks for more days or times? Open their application and tap 📅 Days. Any day, any time is one more tap, or pick the days and mornings or afternoons yourself.
- 🔗They keep the link they already have, and it simply shows the new days. A pair of dogs cleared together changes together.
28 October 2026 · Report cards
New cards open faster
- ⚡Tap a dog and its card is ready in under half the time, with today's booking and the words already filled in.
A visit whose dog isn't known yet is reminded and payable
- 🐕A visit your old diary brought across without a dog is reminded and can be paid like any booking. Customers read it as their pup's visit, and the diary shows Dog to confirm until you pick the dog, at the latest when it arrives.
A visit from your old diary asks its one question
- 🐕A visit your old diary brought across without a dog asks "Which dog is this?" at the top of the visit. Tap the dog, then this visit or every one of theirs like it, and it is reminded and payable like any booking.
- 🗂️A visit from an old book that may be a copy asks "Is this visit still on?". Tap Yes, it's on, or No, remove it, which tells nobody.
A partner's dogs, groomed on your times
- 🏨A partner's desk now says what kind of stay it is: doggy daycare for the day, or boarding until they go home.
- ⏰Set when you groom their dogs in Settings ▸ Booking rules ▸ Partners: daycare dogs from 2pm before pickup, boarding dogs in the last few days before going home, and a daily limit if you want one.
- 📅Book it on a request opens your booking screen with the customer, their dogs, the groom and your first time already filled in. The visit shows 🏨 on your calendar.
- 💳Once it's booked, Send the pay link so they can pay on their phone.
27 October 2026 · Payments
Start your Stripe setup again
- 🔁Signed in to Stripe with the wrong login while setting up card payments? Settings ▸ Card payments ▸ Start again sets that setup aside, so Set up opens a fresh one. It's there until Stripe approves your account, and asks for your password first.
- 🔒Tapping Set up twice no longer starts two Stripe setups.
27 October 2026 · Your shop · Booking
Quiet phones for groomers on their own calendar
- 🔕If you've set each groomer to see only their own calendar (Settings ▸ Team ▸ Calendar), their phones no longer buzz for customer messages, new bookings, cancels or payments. Those ring for you and anyone who sees the whole calendar. Reviews and reshares still reach everyone.
- 🆕Settings ▸ Team ▸ a groomer ▸ New customers now has Styles: choose which styles a new customer can book with them online, like Bath & tidy only. Their regulars still book every style.
Photos from the newest iPhones upload every time
- 📸Photo drop takes any number of photos from the newest iPhones, Live Photos included, and sends them one after another without the app stalling.
- 🐶Customers adding their dog's photo or vaccination record while booking, on the intake form or in the Dogdoor can use a photo straight from a new iPhone. It is made the right size on their phone first.
27 October 2026 · Booking
Unnamed groomers stay unnamed
- 🪧A groomer you haven't named yet ("Groomer 1") no longer shows as "with Groomer 1" when customers book, or in their reminders. Name them in Settings ▸ Team and their name shows instead.
Credit pays the visit they already booked
- 🪙Give a customer credit and it pays their next visit straight away, even one already in the diary. The form tells you which visit before you save.
- ❌Cancelling a paid visit? Pick 🪙 As credit: nothing is refunded, their payment goes on their account and pays their next visit, and their cancellation message says so.
- ✅A visit paid fully by credit now reads "Paid with credit", not "Free".
27 October 2026 · Report cards · Booking
The Book button always books, and extras for cats
- 📅A report card's Book button now only ever opens your online booking, paid when they book. It no longer turns into "Call to book again" or "Email to book again": your phone and email stay in the card's contact links at the bottom.
- 🐈Extras are offered for dogs, and you choose which suit cats too: Settings ▸ Services & prices ▸ Extras ▸ 🐈 Cats too. A cat is never offered a dog's feathers trim. If you groom cats, your nail, teeth and anal gland extras are already ticked, and extras named for cats are offered for cats only.
26 October 2026 · Messages · Customers & dogs
Your messages now mention each customer's Rewards
- 🦴When a customer has points, the emails you already send say so: the booking confirmation, the reminder, the report card, due back, we miss you, the birthday wish and a win-back. "$10 off is ready. You have 340 points."
- 💳Where the email's Book button opens their own report card or app, it adds: "Book and pay with the button below and it comes off automatically."
- ✉️No new emails and no texts: it's one line inside messages that were going out anyway, under the same opt-outs.
- 🔕Turning Rewards off in Settings ▸ Rewards & referrals takes the line out of every message.
26 October 2026 · Your shop
The menu shows where you are
- 💡On a computer, the menu on the left lights up the place you're in, even on a page inside it (like a Settings page).
26 October 2026 · Booking · Customers & dogs
The email box stays put while you type
- 📧The email shortcuts now sit right under the box in the same style as your other booking choices, whole and never cut off, and nothing on the page moves while your customer types or taps one.
- 🗓️At the counter, the email has its own full-width row, so the shortcuts line up under it, and 📵 No email explains itself in one short line beside it.
- 💬In the US and Canada, "Text me about my bookings" is now a clean card your customer taps anywhere to tick, in your colours, with the same short print beneath it.
26 October 2026 · Your shop
A tidier calendar on a computer
- 📅On a computer or an iPad held sideways, the calendar's controls fit on one row again.
- ➕"Add" opens a short menu: a booking, a boarding stay, block time or take a payment.
- 📍Your branch and the view (Day, 3-Day, Week, Month) are each one tidy menu.
26 October 2026 · Customers & dogs · Messages
Tell your customers about your Rewards
- 📣Settings ▸ Rewards & referrals ▸ **Tell your customers** sends one email to each customer you saw this year: their dog, the points they already have, and a Book button. Their points come off by themselves when they book and pay with it.
- 📨**Send me a test** first: the exact email your first customer would get lands in your own inbox.
- 🕗It goes out in batches through the day, between 8am and 8pm, and never to anyone who has turned offers off. Each customer gets it once.
- 💬Want to text them too? The card gives you a short text to send from your own texting tool, to customers who agreed to your texts.
26 October 2026 · Customers & dogs · Reports
See who has money off waiting
- 🦴Home's insights now tell you how many customers have Rewards money off waiting and nothing booked, and what it adds up to.
- 🔁On Rebook, a dog whose customer has a reward ready shows "🦴 $10 ready". Their points come off by themselves when they book from their app or card, so it's the easiest win-back you have.
- 🗞️Your Monday email adds one Rewards line: what came off visits last week, and who's waiting.
26 October 2026 · Customers & dogs · Payments
Rewards: every visit earns, even before they join
- 🦴If your Rewards is set to *Customers who join*, every customer's paid visits now earn points from the day Rewards started, joined or not.
- 🚪Nothing comes off until they join. Their app and report card say what's waiting: "$10 off is waiting for you. You have 340 points. Join to use them."
- ✅The moment they tap Join, the points are theirs to use, and the card shows their balance.
- 🧾At the counter, their record shows the points waiting and a Join button for when they say yes. Joining never signs anyone up for offers.
26 October 2026 · Payments · Customers & dogs
Points come off when customers pay at pickup
- 💳When a customer pays their visit from the pickup message, their app or their report card, a ready reward now comes off first, the same as at your counter. They pay what's left.
- 🦴The pickup email says so: "$10 off is ready. It comes off when you pay with the button below."
- 🧾The receipt shows it as "From your points", and cancelling or fully refunding the visit gives the points back.
26 October 2026 · Your shop
The same buttons on every screen
- 💊Buttons inside a list or a card are one size and shape everywhere: a slim rounded pill.
- ⚪Round buttons (close, back, the arrows) are clean white circles.
- ⚙Filters looks the same on every screen, and turns your colour when a filter is on.
26 October 2026 · Customers & dogs · Dogdoor
Joining your Rewards is now a moment
- 🎉If your Rewards is set to *Customers who join*: when a customer taps Join, their app celebrates and their points show as theirs straight away.
- 🎂If you don't have their dog's birthday, they're asked once, right then. It powers your birthday wish (and birthday points, if you give them).
- 🚪Members can leave Rewards from their app. Their points wait in case they join again.
- ✉️Customers who haven't joined now see their waiting points in the emails you already send, with where to join. No extra emails.
26 October 2026 · Calendar
A new shop's calendar starts with three example visits
- 🐕A shop that has just signed up now opens its calendar to three example visits for Mabel, so you can see how a booking looks before your first one.
- 👆Tap one to see what a visit holds. Nobody is texted or charged, and examples never count in your numbers.
- 🧹They go away on their own with your first real booking, or tap Clear the examples.
26 October 2026 · Booking · Customers & dogs
Every new customer who books online gives an email
- 📧A new customer booking on your page, a card or your own website now gives their mobile and their email, so every confirmation, reminder and report card can reach them.
- 🙋A regular is never stopped: one with no email on file is asked once, and can skip it.
- ✉️"Did you mean [email protected]?" Type an email one letter off and one tap fixes it, on your booking page and at the counter.
- 🗓️Booking someone yourself is unchanged: the email stays optional at the counter.
26 October 2026 · Customers & dogs · Dogdoor
Every customer gets a Rewards welcome
- 🎉The first time a customer sees their points in their dog's app, it welcomes them to your Rewards and says there's nothing to sign up for.
- 🎂If you don't have that dog's birthday, it asks once, right there, and says the birthday points if you give them.
- 💌Report cards still ask for a missing birthday only once.
26 October 2026 · Booking · Customers & dogs
Typing an email takes a tap, not a spelling test
- 📧Start typing an email anywhere in the app or on your booking page and your customers' most-used providers appear as buttons: @gmail.com, @hotmail.com, @outlook.com, @icloud.com in Australia, @rogers.com and @yahoo.ca in Canada, @yahoo.com in the US. One tap finishes the address.
- ✉️A typo one letter off (gmial.com) still gets "Did you mean …?" and a one-tap fix, on your booking page, your cards, the counter and sign-up.
- 📵Until your texting is switched on, the counter asks for a new customer's email, or a tap on 📵 No email, so you know they won't hear from you about that booking. Still one tap, never a wall.
26 October 2026 · Your shop
Cleaner buttons, titles and tabs
- 💊Buttons are now rounded pills, the same on every screen.
- 🏷️Each screen's title is larger and clearer, with one short line under it.
- 🗂️Tabs (Inbox, Reports) are a row of pills: the one you're on is filled in.
- 🎚️A short choice (% off or $ off, how many uses, your caption tone) is a sliding toggle, like the ones on an iPhone. Longer choices stay as chips.
- 📱Filter chips stay on one line on a phone, and a tab row that runs off the edge fades so you know to swipe.
26 October 2026 · Customers & dogs
A dog's photos now sit right under its photo
- 📸Open any dog: its newest photos sit in a row right under the big photo, so you see what the last groom looked like without scrolling.
- ➕Tap the last square (it says how many more there are) to see every photo, grouped by month: handy for "the same as last time" or "how short did we go in March?".
- 👆Tap the big photo or any small one to swipe through them all.
- 📷A dog with only a few photos shows ＋ Add and Take a photo right there in the row.
26 October 2026 · Your shop
A cleaner frame around every screen on your computer
- 🧭On a laptop or desktop, one white bar now runs across the top of every screen: search, the bell and your account live there, drawn once instead of on every page.
- 🌙The side bar is dark, with the screen you're on lit up in your shop's colour.
- 🤍Pages are white, so your cards and lists stand out. Your shop's colours stay on the buttons and highlights.
- 📱Your phone looks the same as before.
25 October 2026 · Your shop
Your Marketplace listing, in Settings
- 🏪Settings ▸ Website ▸ Marketplace says whether your shop is on the dogmode Marketplace, with a link to your page, or the one thing keeping it off and where to fix it.
25 October 2026 · Calendar
The diary says what's in it, in colour
- 🦮The appointments button shows what you book: ✂️ for grooming, 🦮 for walks, 🎓 for training, 📅 when it's a mix.
- 🎨In All, the dogs at the foot of the diary wear their Daycare and Boarding colours, with a count of each.
- 👁️The diary's View settings button is now an eye, so it's never mixed up with ⚙️ Booking rules.
- 🔑The diary's key explains the Daycare colours: full day, half day, hourly, and the deeper colour once a dog is in.
- 🏠Start a boarding stay from the Boarding calendar's ＋ Book a stay, or tap a night.
25 October 2026 · Calendar
The appointments button shows what you book
- 🦮The first button above the diary shows what's in it: ✂️ for grooming, 🦮 for walks, 🎓 for training, and 📅 when it's a mix.
25 October 2026 · Messages
Your team never gets "finish signing up" emails
- 🚪A team member who logs in from the dogmode.site sign-up page goes straight into the app, as before, and is no longer sent a "come back and finish setting up your shop" email afterwards.
25 October 2026 · Your shop
Leaving or pausing is one message to us
- 🚪Settings ▸ Plan & billing ▸ Leaving dogmode? asks to leave with 30 days' notice, or to pause for up to three months, with a word on why. A person replies within one business day, and you can take it back any time.
25 October 2026 · Your shop · Customers & dogs
Download your customers, dogs and visits
- 🗄️Settings ▸ Account & support ▸ Your data downloads every customer, every dog and every visit as a spreadsheet, ready for Excel, Numbers or Google Sheets. It is yours to keep, any time.
25 October 2026 · Calendar
Daycare in colour: full day, half day, hourly
- 🌞The Daycare calendar colours each dog by the day they booked: a full day, a half day or by the hour, with a small key above the dogs. Their drop-off and pickup times stay on the bar.
- ✓A paid visit says ✓ Paid on its bar, even a one hour visit, and a dog who's checked in shows a deeper colour.
- 🏠Boarding stays wear the same look, in your shop's colour.
25 October 2026 · Customers & dogs · Dogdoor
Customers can join your Rewards
- 🦴If your Rewards is set to **Customers who join** (Settings ▸ Rewards & referrals ▸ Who earns), customers now see **Join** on their app's points card and on their report card. One tap and their visits earn points.
- 🧾At the counter, a customer's record says whether they've joined, with **Join with their OK** beside it.
- 🔁Customers whose points came across from Square Loyalty are already in.
- 🤝Until someone joins, nothing tells them they're earning. Joining never signs them up for offers.
25 October 2026 · Calendar
Boarding in colour: arriving, staying, going home
- 🏠The Boarding calendar colours each stay by what it does that day: green when the dog arrives, orange when they go home, and a calm blue grey for everyone staying through, with a small key above the dogs.
- ✓A paid stay still says ✓ Paid on its bar.
Approve a booking request right from the Inbox
- ✅A booking waiting for your yes now has **Approve** on its Activity tile and on the visit you open from it. One tap, and the customer is told.
- ✋**Decline…** opens the visit with the decline panel ready: pick a reason, and choose what happens to anything they paid. It never declines on one tap.
- 🔔The alert and the email for a request now open that exact visit, with Approve at the top.
- 🕰️A visit opened from the Inbox now shows its time on your shop's own clock.
25 October 2026 · Calendar · Your shop
A tidier screen, and a better first day for new shops
- 🧭The menu on the left now starts as a slim column of icons, so your calendar gets the room. Want the words back? Press the » at the top of the menu (or ⌘B). We remember your choice on that device.
- 🚀A shop that's just joined now opens on its calendar with two quick tips (changing the day, and moving a visit), and a **Continue setup** bar across the top that opens its setup guide.
- 💳**Start your plan** is now the last step of the Payments guide, so new shops have one checklist, not two.
A moved visit is told once, with the final time
- ↪️Move a visit, then fix it again a minute later, and the customer gets ONE message with the time you settled on, five minutes after your last change. Move it back to where it was and they get nothing: their last message is still right.
- ⏳After a move, the toast says when they will be told. A customer who moves their own visit is still told straight away.
24 October 2026 · Calendar
The whole team's day on your phone
- 📱The calendar on a phone runs from edge to edge, so a day with three groomers shows all three side by side, nothing cut off. Four or more still slide across, one whole groomer at a time.
- 🎨Bookings in the calendar wear their groomer's colour more strongly, so each person's day reads at a glance.
Mark a visit as free
- 🎁Gave a visit away? Open it, tap `Take payment`, then `🎁 Free or a discount ▸ 🎁 Free` (or `Paid another way? ▸ 🎁 Free`). Add why if you like. Nothing is charged, and Remove puts the price back.
- 🗓️A free visit says 🎁 Free on the diary and on the visit, never "Collect at visit", and the till's one button is Done.
New customers can start on your deposit
- 💳Take a deposit online? Choose what a new customer's checkout starts on, Pay in full or your deposit, in `Settings ▸ Services & prices`. They can still pick the other. Your regulars start on Pay in full.
- 🐾A dog you clear to book is offered your deposit or pay in full, their pick, whenever you take a deposit online.
23 October 2026 · Booking · Your shop
Each groomer chooses which sizes new customers can book
- 🆕A groomer can take new customers of some sizes only, like Small and Medium, while their regulars keep booking every size they take. Settings ▸ Team ▸ a groomer ▸ New customers: Any size, Some sizes or None.
23 October 2026 · Messages · Customers & dogs
Every dog opens its customer's messages and full history
- 💬Message works on every dog with a customer, even before you've sent them a card. It opens every message you've sent them, plus the history from your old system.
- 📜A dog's Bookings & payments now lists every visit, newest first, each with its groomer, all the way back through the history brought over from your old system.
- 🛟When a customer's card is declined on a new booking, the message names that visit's day and time, so they don't mistake it for one they've already paid. It's also listed under that customer's messages.
23 October 2026 · Customers & dogs · Report cards
Change when a dog is due back, from the dog
- 📅Every dog's profile shows when they are due back and why. Tap Due back to pick a day for this time, or change how often they come for every visit after.
- ↻The card's "How often should they visit?" starts on the dog's own rhythm, and changing it there changes it everywhere, so the card, the dog, the Rebook list and the reminder always agree.
- 📅The Rebook list has the same Due back button on each dog, and In 4 weeks for a few at once.
23 October 2026 · Booking
Change opens every day, time and groomer
- ✏️On the booking card, the button beside Book this says Change, the same word as every row after it. One tap opens the full calendar, every free time and who they'd like.
Re-sizing a visit updates the dog, extras keep their price
- 📏Change a dog's size on its visit (✏️ Edit) and the dog's profile takes the new size too, so their next booking prices right. The dog's history says who changed it and when.
- 🧾Every extra on a visit shows the price the customer paid for it, even after you change that extra's price on your menu, so the groom's own line no longer shifts.
23 October 2026 · Your shop
A new sign-in screen, and a quicker sign-up
- 🚪Log in looks new: your email and password on the left, a photo on the right, and the same ways in as before (Forgot password, Sign in with a code, Face ID where it is on).
- ✨Signing up is quicker. An email and a 6-digit code make the login, then a few quick taps set up your business: what you do, your team, where you work and the software you use today.
- 🧭A new shop's diary opens with a short guide: add your first booking, send your first report card and get paid. Continue setup brings it back any time.
21 October 2026 · Your shop · Booking
Sell your shelf
- 🧴Retail: your shop's products, with stock and barcodes, on the counter beside your services.
- 🛍️Customers can add products when they book online.
- 🏠Retail tiles join Home by themselves once you sell.
- 💸Commission on products for whoever sold them.
21 October 2026 · Booking · Report cards
Meet the team, and stars for your groomers
- 👤Groomer profiles on your booking page, so customers can pick who they see, and Anyone puts their usual groomer first.
- 🌟Customers rate their groomer from the card, and four or five stars leads them on to Google.
- 🧩Each groomer chooses the gaps between their dogs: any time, no small gaps, or back to back.
- 💎Your booking page says what's inside each service, like teeth cleaning, on the first screen.
- ↪️One Move for every visit: a daycare day moves to another day, a stay moves like a groom, and a customer can ask for another day.
- 💳Every dog shows the customer's card on file, and checkout is one calm review-and-pay screen.
20 October 2026 · Customers & dogs · Dogdoor
Rewards your customers can see, and boosts
- 🦴From Monday 26 October your customers see their points where they already look: a 🦴 card on their app, and what each visit earned on its report card.
- 💫Fill a quiet day or bring back overdue dogs with a boost: a few weeks of extra points, with a budget that ends it. What would it have cost? shows the last 4 weeks first.
- 📜Your Rewards terms have their own page, written from your settings, and every Terms link goes there.
- 🧾Every receipt shows what came off from points.
20 October 2026 · Calendar · Customers & dogs
Pick up and drop any booking
- 🫳Pick up any booking and drop it on another groomer, time or day, on every device. Stays and daycare days move the same way.
- ⚠️A dog's last incident shows wherever the dog is in your hands, and ⚠️ Incidents is one tap on Reports.
- 📤Auto-send is on at every shop, from a new shop's first day.
- 🚗One pickup text when every dog in the visit is ready.
- 👤A groomer hidden from your booking page says so on the Team list.
- 💳Pay in full always sits beside a deposit, a deposit can be for new customers only, and customers with something to pay get a monthly statement.
Two dogs, one repeat
- 🐕Book two dogs on the same repeat in one go: with ↻ on, tap ＋ and the other dog's name. Each dog gets its own visit, one after the other, every few weeks.
- ✉️Your customer gets one confirmation that says it repeats, then one message per visit, not one per dog.
- 🛁The bath lane is on the diary every day it works, booked or not.
- 🕘Confirmations and reminders can say Drop off any time from 9am, when that's how your day runs.
19 October 2026 · Customers & dogs
Rewards for every customer
- 🦴Rewards is on at your shop: every visit earns your customers points, however they pay, and points come off a future visit.
- 🎉A first visit earns $10 off the next, and booking before they leave, a repeat spot, trying something new and the dog's birthday each earn a little extra.
- ⚙️The amounts, who earns and how long points last are all in Settings ▸ Rewards & referrals, where you can also turn it off.
19 October 2026 · Report cards · Your shop
Howl-o-ween, our first limited edition
- 🎃Your app is dressed up for Halloween, with a spooky 3D card style to send until 31 October.
- 👻Every card sent in it keeps its Howl-o-ween stamp for good.
- 📱Prefer it plain? Tap Keep this phone plain on the banner.
19 October 2026 · Report cards · Messages
Cards go by text first
- 💬Sending a card leads with Text it to the owner: we send it, you see it arrive, and if a text can't get through it's emailed for you.
- 🔗A card you send yourself says how it went (Copied, Shared or From your phone), then 👀 Opened when they open it.
17 October 2026 · Calendar · Customers & dogs
Bookings in your phone's calendar
- 📅Every booking can show up in your phone's calendar beside your own plans: iPhone, Google or Outlook. Tap ⚙ View ▸ Add to your phone's calendar, then Subscribe.
- 🕯️A dog who has passed: one gentle switch on the profile quiets every message, and a sympathy card gathers every photo you took.
- 🎞️Every video plays the same way everywhere: in chats, Photo Drop and on cards.
- 💳Customers can save a card when they book, and one Pay in a message covers their whole visit, every dog included.
16 October 2026 · Report cards
Your report cards, your parts
- 💌Report cards are shorter: the parts customers use most. Choose exactly what every card shows in Settings ▸ Report cards.
- 📅The next-visit button on a card is just Book now, and an already booked dog's card says Booked with the date.
- ✍️Making a card is quicker: your photos, how it went and your words, then a short list of extras to tap.
- 🩷Every card ends with a private note to the groomer: your customer says how their dog is since the visit, and it lands in your Inbox.
- 🎞️Card videos play at once, on any phone.
Stays, medication and payroll
- 🏠Change a stay's dates in place, re-priced at its own rate, and a stay for two dogs is two stays.
- 💊A dog on medication shows on its stay and its daycare day, and boarders carry a feeding note.
- ⏰Stays get drop-off and pick-up reminders, and every day-before reminder goes by text and by email.
- 📱Settings ▸ Messages to customers shows each message and the way it goes, by text, by email or both, in one view.
- 💸Payroll: each person sees their own pay, add-ons can earn an incentive, on your shop's own pay period.
15 October 2026 · Calendar
The calendar's views, one tap away
- 🗓️On your phone, Day, 3-Day, Week and Month sit right under the date: one tap to switch, with ‹ › in every view.
- 📅Pick a date and you stay in the view you're on, and the title says what you're looking at.
- 🗓️3-Day on your phone is a real calendar: the times down the side and all three days across the screen.
- 🚫A time that can't be booked says why, and offers the times that work.
- 🏠A stay can be charged by the day, and a daycare day priced by the dog's size.
- 🏪Home shows what's been paid ahead today, and what the desk still has to take.
14 October 2026 · Customers & dogs · Booking
Every dog's photos in one place
- 📸Every dog's photos together on its profile, like Instagram.
- 🐶Dogs sits on every Home, beside the Calendar, with a Find a dog row.
- 🌿A new dog is a moment: in your Activity, on arrival and in the waitlist email.
- 🐕A new customer can book two dogs at once, and add extras on their first visit.
- ✉️An emailed card says Delivered, never Sent by text.
- 💛Customers can add a tip on the pay page or after the visit, and you can record one at the till.
13 October 2026 · Customers & dogs · Booking
Your own Join form for new customers
- 🌿Turn on a Join form in Settings ▸ Booking rules ▸ New customers, write every question in your own words, and put its link on your website. Your regulars book as they always do.
- 📝Each application lands in Inbox ▸ Leads ▸ Applications with what's worth knowing first: a bite, matting, nerves, a spot not to touch.
- 🎨Settings ▸ Theme ▸ Your brand kit: a heading font, your full logo and a cover photo for your Join form and booking page.
- 👤A booking link can name the groomer, so Book with Enrique opens with Enrique picked.
- ⏰A dog's own time, set once, is kept on every door.
13 October 2026 · Dogdoor · Customers & dogs
The dog's care, in the Dogdoor
- 🩺Every dog's care lives in your customer's Dogdoor: health, behaviour, the groom, the vet, vaccinations and your terms, in your own questions, already filled with what you know.
- 📋Before a visit, a 📋 to-do sits on their Dogdoor until it's all in. In your diary, a 📋 on a visit means it isn't in yet: ask at drop-off.
- 🐶Each dog's profile shows what the customer told you, with ↩ Undo. Your own care notes stay yours.
Fit a dog in at the counter
- 🛁Tap a groomer's lane between their set times and the visit books right there. Online, customers still see only your set times.
- 🧽＋ Add ▸ With lists your bath station beside your team.
- 📅Calendar is its own tab, and ＋ leads with Book a visit.
- 🔒Each groomer can see only their own diary, with one switch in Settings ▸ Team.
- 💵Add a charge to a visit: a late fee, matting or handling, or your own.
Every visit message reaches them
- 📨Email first, and a text when the email isn't seen, so every visit message gets there.
- ⏰One timing rule: every reminder goes the day before, at the visit's own time, between 8am and 8pm.
- 🔔The Dogdoor buzzes your customer's phone for their booking confirmation and their care form, not only for messages.
- 🧾A paid cancellation shows as a receipt on the Dogdoor, never as a past visit.
12 October 2026 · Messages · Reports
Confirmations that work, and every booking celebrated
- ✅One confirm ask two days before a visit: an email button first, a text only when there's no email. A text Yes confirms the whole visit.
- 🪙Every booking is a moment in your Activity, with a coin and a sound, and the day tells you when you're past your usual.
- 📲One app link for your whole shop, so every customer can find their dog.
- ⛔Block a groomer's whole day in one tap.
11 October 2026 · Booking · Customers & dogs
Where your new customers come from
- 👂Right after a new customer books, one optional tap: How did you hear about us? Phone bookings count too, and returning customers are never asked.
- 📊Reports ▸ ⚙ Customise ▸ Where new customers come from: each source with its first visits, what they spent in 90 days and how many booked again.
- 🎉The screen after booking is built around their dog: a big photo, their booking pass, and what was paid or is due.
- 💝Give $10, get $10: friends bring friends.
- 🔗Every booking ends with Your booking page, so a customer can change, cancel or get directions later.
11 October 2026 · Reports · Report cards
The Activity feed, remade
- 👀Every visit is one row in Activity, with every dog's face and the real time.
- 🐕Two dogs with the same name? The builder asks which one, instead of making a twin.
- 📞Calls and texts from the app go in your opening hours, from your shop's own number.
10 October 2026 · Calendar · Customers & dogs
Daycare and Stays, each with its own calendar
- 🌞The Daycare room: the pen at a glance, the dogs in by the hour, and who goes out next.
- 🏠The Stays room: every stay across its nights, with each night's headcount at the top.
- 🗂️Tap a booking and the groom and the care each open in their own section.
- 👤A groomer's own price shows on the booking, and a groomer can take no new clients.
- 🔒Hide customers' numbers and emails from your team if you like. They can still call and text from the app.
8 October 2026 · Calendar
More at a glance in your diary
- 🐾A busy groomer's column widens so every name stays readable, and the 🔑 Key explains every mark in one table.
- ✅A visit finished in MoeGo fades with a ✓, just like one you mark done here.
- ✏️Ready for pickup no longer locks a visit: edit it right up until it's paid.
- 💵Each visit shows its money: ✓ Paid in green, the price when nothing's paid, gold when there's something to collect.
- ⚙️Diary on a screen customers can see? ⚙ View ▸ Hide prices, on that device.
- 📱On iPad, scrolling back up to the morning's bookings works again.
Closed dates for Christmas, and Keep this spot
- 😴Closed dates: shut the shop for Christmas or a team day in Settings ▸ Booking rules. It lists the visits already booked first.
- ↻Keep this spot: any booked visit can become a repeat, right after booking.
- 🔜Booked ahead: the counter shows who's leaving without a next visit.
- ✅Every counter booking is confirmed to the customer.
- 🏷️Add a discount when you take a payment, with a reason or a code, and keep it on that customer for every visit.
- 💳Every reminder carries a Pay button, and the pickup message asks them to pay and pick up.
6 October 2026 · Messages
The chat is your customer desk
- 💬A message about a visit shows that visit at the top of the chat, with Move or Cancel right there.
- ➕Tap ＋ in any chat to send a booking link, their card, your review link, a care form or a pay link, or to book them in.
- ⚡Saved replies: the answers you send every day, one tap or a / away, with their name and their dog's filled in.
- 👤Tap their name for their phone, email, dogs, care notes and every visit coming up. On an iPad or computer it sits beside the chat.
- ✍️Draft reply writes the answer for you, with your late change rule when the visit is close.
Staff leave and public holidays
- 🌴Staff leave: dated, in one place, and closed on every door.
- 🏖️Public holidays for every site and country: closed or worked, your call.
- 📞Book a phone customer in four fields, and the care form goes to them for the rest.
- 💳A card kept on the care form, with nothing charged.
- 🎉The booking email to your shop is rebuilt, and a customer's message reaches your inbox too.
Messages to customers, in the order they meet them
- 📬Settings ▸ Messages to customers is one list, in the order a customer meets them: booking, reminders, the card and the follow-ups. Each says who it reaches, or that it's off.
- ⚙️Settings is sorted into five groups, and works properly on a phone.
- 🔍Search finds what you mean, anywhere, with ⌘K on a computer.
- ⌨️The Dogdoor's chat sits on the keyboard like WhatsApp, and voice notes go too.
- 👥Invite your team and they're in by any door, and anyone removed can be added back in one tap.
3 October 2026 · Reports · Booking
Home at a glance, and your open spots to share
- 📊Home's Today and 7 days: each day's dogs by size, arrivals hour by hour, and how the day's takings are going.
- 📍More than one site? Home starts on all of them, with a button for each.
- 🪟Share your open spots for any day in the next two weeks as a picture, and its link opens your booking page on that day.
- 🔁Booking a regular at the counter starts from what they had last time.
- 🌱Booked from your posts: a tile that shows which posts bring bookings.
- 💻Share buttons work properly on a computer, and say where to post.
3 October 2026 · Messages · Customers & dogs
Every customer, the whole journey
- 🐾Every customer gets the whole journey, report card or not: a thank-you the next day, a birthday wish, and the nudges that bring them back.
- ⭐Review asks go out the day after the card, with five big stars to tap, and your Google rating sits beside them in Settings.
- 👆Every tap in the emails and texts we send for you shows in Inbox ▸ Activity.
- 📲Every customer is invited to set up their dog's Dogdoor, with an email showing the real taps in Safari.
- 💬A customer can say yes to rebooking texts in one tap, kept in the words they read.
- ✉️Sign in with a 6-digit code instead of a password, handy on a new device or a shared iPad.
Set times, and the counter booking in four touches
- ⏰Set times: give each groomer's day a shape, with the times they take dogs.
- 🗓️A counter booking in four touches: their usual lands, and the time and groomer you tapped are the ones it books.
- 🔁The Rebook screen, Home and Dogs agree on who's due back, and a dog already booked drops off the list.
- 💳A visit's balance can be paid from the report card after the visit.
1 October 2026 · Customers & dogs · Messages
Leads, dog first
- 🐶Leads show the dog first: breed, size and the service they wanted, so you can see who's worth a call.
- 🤫To call, Resting and Done: anyone messaged in the last 14 days rests, and anyone who books moves to Done on their own.
- 💌Message from Leads sends each person one message, on their best channel.
- 🏠Boarders in your daycare photos land on their stay, not a separate card.
- 🚦Size at a glance: one size mark everywhere, and filter and sort by size.
- 💬US shops text from their own number, set up from one screen.
30 September 2026 · Booking · Customers & dogs
Approve new dogs only
- 👋Approve new dogs only: a regular books straight away, and a new dog waits for your OK.
- 📍Keep a customer's home address on file, with a map. It's optional on the care form.
- ⓘA visit shows the service's own description behind an ⓘ.
- ↪️Change the groomer on any visit, in every diary.
- 🪙Account credit comes off the next booking by itself.
- 💵Money shows the cash your team marks as paid beside card payments, week by week, ready for your accountant.
28 September 2026 · Report cards · Your shop
Report cards in twelve styles
- 🎨Report cards come in twelve styles, each with its own opening, and every style shares to Instagram beautifully.
- 😊A card opens with a few emojis, then the photos, then the day.
- ✂️The groom glow-up is one photo pick, then a tag.
- 🖌️The theme you pick is your brand everywhere.
26 September 2026 · Messages · Report cards
Drop-off and pick-up times in every message
- 🕒Every visit email, reminder and card says when to drop off and pick up that day, from your opening hours.
- 🎨Every message your shop sends wears your colours.
- 🔗Every link you share shows the dog and your brand in its preview.
- 👤Every card signs with a face: your groomer's photo, or their initials.
- 📇Tap a contact with no dog to give them their dog.
- 💳A deposit when they book and the rest at pickup, and a no-show fee can go by pay link when there's no card on file.
25 September 2026 · Booking · Report cards
While they're here: suggest another service
- 🐾At checkout, a While they're here row suggests another service, on unless you switch it off.
- 📱Your booking page checks a phone number in your own country, and asks Did you mean…? when it looks wrong.
- 📷The card builder knows the dog from the booking, and the camera opens straight away.
- 🎴Each visit has one card, wherever it's opened, and the booking sheet reads at a glance.
24 September 2026 · Your shop
A new look for dogmode
- 🎀A new logo and new colours across the app, the website and our emails. Your shop's own colours and logo stay exactly as you set them.
- 📲For the new icon on your phone, remove dogmode from your Home Screen, open dogmode.site in Safari, tap Share, then Add to Home Screen.
- 📸Sending a card with no photo asks for one first.
- 💳A card on file for any repeat, and the first visit is paid when it's booked.
21 September 2026 · Your shop · Payments
dogmode works wherever your shop is
- 🌍Shops outside Australia: prices, dates, phone numbers and texts follow your own country.
- 💷Pounds and euros, as well as dollars.
- ✅But I've already paid? It's answered on the visit itself.
- 💳Customers can pay ahead on every visit, whichever diary you keep.
The Dogdoor feels like an app
- 🚪Nothing pans sideways, the tabs sit like an app's, and past visits are tidy.
- ✋Approve first, on any service or specialist: the booking waits for your OK, in every diary.
- 🔁Book another service no longer loops back on itself.
- 🐶A dog with no size on file is asked its size, never booked at the smallest.
16 September 2026 · Your shop · Messages · Report cards
Tabs that answer the moment you tap
- 👆Tabs light up the moment you tap, even while a busy screen gets ready, and keep your place when you come back.
- 🏠Home opens instantly, with your dogs and numbers already there.
- 🗓️Every booking in Activity says what was booked, and the confetti carries a sprinkle of it.
- 💬One thread per customer, like WhatsApp, with their whole message history.
- 🎲The day, dealt for the dog: a card's chips fit the dog, dealt in one tap.
15 September 2026 · Customers & dogs
Every dog's details, said once
- 🆔A dog's details read the same everywhere, with sex and coat now editable.
- 📋A Missing details filter on Dogs, and a tile that shows how complete your profiles are.
- 📝The customer's note sits on the booking, where your team will see it.
A page for every visit
- 🗓️Every visit has its own page: the details, how to get there, and a way to change it.
- 💳Customers can pay for any visit from their Dogdoor, and find the receipt inside it.
- ✉️Confirmations, moves and cancellations go out within minutes, whichever diary you keep.
- ✏️Customers can change their own visit, and extras they add apply straight away.
- 🧾Past visits on the Dogdoor show each visit's card and receipt together.
- 💬Every message lands in the Dogdoor too, so customers have one place to look.
12 September 2026 · Customers & dogs · Your shop
Your care checklist, your way
- 🩺Your care checklist is yours to edit, with your own Other.
- 🛁A bath station is a station, not a person, on your Team page and in the diary.
- 🚪New shops sign up in five steps, and see their colours on a real card, app and booking page.
- 💲Set a price for one customer, and it's remembered.
- 🧾Every payment gets a receipt from your shop, with your name on it.
Two dogs, two faces
- 🐕A booking for two or more dogs shows every dog everywhere: the Inbox, the booking, the diary and the request.
- 📋The booking has a Dogs row, each dog with their own face, breed, size and price.
- 💌Send both dogs' first card in one tap.
- 📸Photo Drop keeps photos sharp, and Delete all has an Undo.
- 🎟️A package covers the dogs it fits, and the rest is paid in the same checkout.
Customers ask to change a booking
- 🔁Customers can ask to change their booking, and you answer in one tap.
- 🕘What time are you arriving? One question for daycare and boarding, at every shop.
- ↪️Move a booking to a new time instantly, in Bookly and MoeGo diaries too.
- 🛒Rebooking offers the whole last order again, extras included, one tap off.
7 September 2026 · Report cards · Booking
Cards that say only what your team confirmed
- ✍️A card opens already written from the booking, and every edit you make wins.
- 🤐A card only sends itself once someone in your shop has looked at it: write the note, tap a vibe, or tap ✓ It's all good.
- 🪄The note stays blank when we know nothing real about the visit, and never names a cut nobody confirmed.
- 👤Cards made from Photo Drop fill in the groomer from your diary.
- 📞A service you don't take online says so, shows its price and offers a call, and you can turn call to book on yourself.
5 September 2026 · Customers & dogs · Your shop
Households, and a groomer who leaves
- 👥Two owners, one dog: every message reaches the whole household.
- 👋When someone leaves, mark them as left: they come off every booking screen, and their dogs move to someone else in a few taps.
4 September 2026 · Dogdoor
Customers manage their visits in the Dogdoor
- 🗓️The Dogdoor lists every upcoming visit, and customers can manage each one.
- 📌Add to Home Screen gives customers an icon they recognise.
- 🔑A second owner of a dog is recognised everywhere, not just on the door.
- 🫂The pack shows only the dogs it should, and tells you when someone joins.
2 September 2026 · Report cards
Photo Drop, faster and safer
- 📸Tags in Photo Drop stay put, even with two of you tagging at once, and save the moment you tap.
- ⚡Photo Drop opens on what still needs you, with the finished work under ✓ Done.
- 🔄The app picks up a new version by itself once it's been closed a while, and rarely asks. Tapping Refresh is always enough: there's no need to clear your browser.
- 💬A customer's reply to a text always reaches you.
- 📨A card that can't arrive by text is sent by email instead.
28 August 2026 · Customers & dogs · Calendar
The Follow-up Desk, and a waitlist
- 🔥Inbox ▸ Leads is a follow-up desk: everyone who almost booked in one list, with a send to many and a daily catch-up.
- 🛒Almost booked: customers who left at checkout, with what was in their basket.
- 🕐A waitlist, and the dogs who fit a gap when one opens.
- 🏠Household chips on the calendar: two dogs, one arrival.
- ⛔Blocked time comes in types, and lanes show how full they are.
The calendar, rebuilt
- 🖐️Drag a booking and it snaps to 5 minutes, with Undo, and stretch one to change its length.
- 📱On a phone: one tidy row of controls, columns you can peek across, and a swipe between days.
- 🛖Daycare pens get their own lanes, each showing how full it is.
- 🛒At checkout, customers see a few add-ons worth adding, and a promo code shows what it saved.
27 August 2026 · Your shop
Socials: posts made from your day
- 📰Socials makes ready-to-post pictures from your day's photos, in your colours and with your logo.
- 🗂️The Socials page lists today's posts to share, and new ones are made for you each night.
- ⇉Every Instagram size in one tap: square, story and landscape.
Week, 3-Day and Month, and moving a booking
- 🗓️New calendar views: Week, 3-Day and a Month heatmap, on every device.
- ✏️Move or edit a booking from its sheet, and the customer is told it moved.
- ↪️Customers can move their own booking from their card.
- 📝Day notes on the diary, and groom notes on every booking.
- 🏷️Promo codes work everywhere a customer pays and at your counter, including private codes you share with one person.
23 August 2026 · Customers & dogs · Calendar
Care forms, rosters and Rebook at the till
- 📋A branded care form: new customers fill in their details and their dog's, and the profile fills itself in.
- 🖋A care agreement they tick before booking, kept as a full signed record.
- 🗓️Staff rosters: who works which days, time off for a date range, and cover or swaps.
- 🔁Rebook at the till: Book the next visit? right as they pay.
- 👍Reminders customers can answer: a reply of Y confirms.
22 August 2026 · Your shop
A login for everyone on your team
- 🛂Every team member can have their own login, with a role that sets what they can do, in Settings ▸ Team.
- 🔑Forgot, reset and change your password from the login page, and see and sign out the devices you're signed in on.
- 🔐Payouts and refunds ask you to confirm it's you first.
- 💨Get paid now: send your available balance to your bank in minutes.
- 📦Download your shop's data, or close your account, from Settings.
21 August 2026 · Messages
Every email in your shop's name
- ✉️Every email we send for you comes from your shop's name, in your colours, with the dog's photo up top.
- 📴A customer who replies STOP is never texted again, and anyone you can't reach is listed so you can fix their details.
20 August 2026 · Calendar
The diary, made for a big screen
- 📅On a computer the diary fills the screen: times and groomers stay put as you scroll, and daycare has its own lane.
- 🗓️Week view is a real seven-day calendar. Click any empty space to book a walk-in there.
- 🖱️With a mouse, grab a booking and drag it to a new time.
- 🧍An appointment with no groomer is a one-tap fix, offering only staff who work that branch and service.
20 August 2026 · Your shop
Dark mode, and six Signature themes
- 🌗Light, Dark or Auto from your avatar menu. Auto follows your phone, and dark is tuned to your own theme.
- 🎨Six Signature themes in Settings ▸ Theme: Sunrise, Dusk, Peony, Rockpool, Fern and Fig.
- ⚙️Settings has a proper home for everything, with two panes on a computer and an About section showing your version.
- 🔔Tips and nudges you close stay closed for the whole team.
Day limits for every groomer, and breed rules
- 🏋️Day limits: cap how many dogs, or which sizes, each groomer takes in a day, or share one budget across the team.
- 🐩Breed rules point a breed to the right style, without ever blocking the booking.
- 💗A dog's care profile shows at every counter: the builder, checkout and its history.
- 🕯️A dog who has passed is remembered quietly: every come-back message stops for them.
- 💸Take a payment starts from today's diary: pick the visit, build the basket for several dogs and services, then one way to pay.
- 🧾A payment link's email and pay page show the visit itself, and once it's paid, the receipt is its keepsake.
Cats, care notes and a diary you can drag
- 🐈Cats and dogs: a dog never sees cat services, and each branch can take cats or not.
- 💗A care profile for every dog: handling notes that show on the calendar, in Photo Drop, the builder and checkout.
- 🖐️Drag a booking to a new time on the calendar, whichever diary you keep: dogmode, MoeGo or Bookly.
- 🔍Search any customer or dog and jump to their appointment, or jump to any date.
- 📝Add-on descriptions, so customers see what an upgrade includes.
- 🎉A new branch can show Opening soon, with the date bookings open.
13 August 2026 · Your shop · Calendar · Customers & dogs
Works with MoeGo
- 🐾Bring your whole MoeGo customer and dog list across, with your menu, in one go.
- 📅See your MoeGo diary in dogmode: today's dogs and their last groom on the day sheet.
- ✍️Bookings made in dogmode land in MoeGo, with the groomer picked and a new customer's profile made for them.
11 August 2026 · Report cards · Dogdoor
A trading card for every visit
- 🎴Every report card mints a trading card of the dog: the photo as the art, stats from the day and your logo on the back.
- ✨Most are Classics, with rare Holos and a one-of-one First Day card for a dog's first visit. Nobody picks the rarity.
- 📚Customers reveal it full screen, save or share it, and keep every card in their dog's binder.
- 🦸Pick the card's Dog Power in the builder, or let the dice deal one.
10 August 2026 · Report cards · Calendar
Photo Drop knows today's bookings
- 📸Photo Drop starts from today's diary: each booked dog has its own camera, and yesterday's dogs without a card fold away.
- ✂️Before and after shots are easy to find, without tagging a dog first.
- 🩺Health check photos on a card, with a button to book the fix.
- 💸A visit booked by phone in Bookly can take a deposit, and its balance closes itself when it's paid.
6 August 2026 · Customers & dogs · Reports
Win-backs for every customer, and reports by groomer
- 🔁Win-back and we-miss-you notes reach customers who booked without a report card too.
- 🙋A customer you already know is never asked for their name and email again on a card.
- 📏A sixth size band, XX-Large, for dogs over 35kg.
- 📊Reports breaks your business down by service, groomer, branch and how it was booked, with financial-year ranges and a calendar to pick any range.
- 🎯A rebooking made straight in Bookly clears the warm lead.
Rebooking emails open the dog's own Dogdoor
- 📅Every rebooking email has a Book button that opens the dog's own Dogdoor, with the booking sheet already open.
- 🚪The Dogdoor's Book button books that dog, starting from what it had last time.
- 📌Customers get an email showing their dog's app, with the taps to add it to their phone.
- ⭐A Rate us star in the Dogdoor's bar takes customers to your review page.
Every message kept, and the right branch every time
- 📄Inbox ▸ Sent keeps a copy of every message you've sent, so you can always see what was said.
- 🔀Customers can change branch from a card or Dogdoor, and see the price before it changes.
- 📍Every confirmation says which branch, and a full day says so instead of quietly jumping to tomorrow.
- 👋Messages greet customers by their first name.
- 💵Take a deposit on any service and collect the rest in one tap. Owed lists what's still to come in, and They paid another way closes a cash balance.
- 🚫If a booking can't be made after they've paid, the customer and your shop are both told straight away.
26 July 2026 · Dogdoor
The Dogdoor: your shop's app on every customer's phone
- 📲Every dog has a Dogdoor: one link with every visit, every photo and a Book button already set to their dog, in your branding.
- 📌Customers add it to their home screen with your icon, no app store, and it opens straight into their own dog.
- 🐶Customers with more than one dog switch between them in a tap, and can add a bio, a photo, the birthday and the breed.
- 💉If you ask for vaccination certificates, customers see where they stand and send a new one from the page.
- 💬A Chat tab, so customers can message you from their dog's Dogdoor.
- 🫂The pack: a shared photo feed of your dogs, only with photos your team took, and only for customers who switch it on.
25 July 2026 · Booking · Report cards
Free extras that feel like a gift
- ✨Set an extra's price to 0 and customers see it as Free, with its usual price beside it.
- 🤲A free extra starts already ticked at checkout, with one tap to remove it.
- 🎁The card teases something free for their next visit, and the customer unwraps it with confetti.
- 📣Customers can share a photo of their dog with your logo and name framed onto it.
Repeat bookings, without leaving the card
- ↻Customers start a repeat booking right in the booking sheet, in your colours, with Apple Pay or Google Pay. Nothing is charged at setup, and each visit is charged as it comes due.
- 🗓️Repeat bookings book each visit straight into a Bookly diary, with the same groomer and time.
- 🪃When a follow-up wins a customer back, the booking wears a boomerang and names the message that did it.
- 👣See how far your cards reach: the people who opened them, not just the opens, and the taps through to your socials.
- 🔍Card photos swipe smoothly and zoom with a pinch, however many there are.
17 July 2026 · Messages · Customers & dogs
Review asks, we-miss-you notes and birthday wishes
- ⭐Review asks: after a report card, your customer gets a quick ask with a one-tap link to your review page.
- 💤We-miss-you notes: when a dog slips well past their usual time, one warm note brings them back to book.
- 🎂Birthday wishes from your shop, once a year, for every dog with a birthday on file.
- ✍️Each in your own words with a live preview, each showing what it sent and what it won back, and never more than one nudge per customer every couple of weeks.
- 🎟A Has a package filter on Dogs, and a reminder on the card when a customer still has visits left.
- 💰A Payments screen lists every booking, sale, tip and refund day by day, and Payouts explains each deposit to your bank.
11 July 2026 · Booking
Online booking on your own website
- 🌐Customers pick a service, choose a time from your live diary and book in a few taps, right on your own site, and the booking lands in your diary as it does today.
- 📱Returning customers are recognised by their phone number, so nobody is asked twice or added twice.
- 🎟Choose where each promo code works: your report cards, your website, or both.
- ↩️Turned on shop by shop, and one tap puts your old booking button back.
10 July 2026 · Booking · Your shop
Who does what, and packages on the card
- 👤Set who does each service and which branches run it, so only the right people are offered when a customer books.
- 📍Different prices at different branches, side by side, for every service, extra and boarding night.
- 💎Specialist services like teeth cleaning book on their own, with their own size limit and person.
- 🎟️Customers can buy your multi-visit packages on the card and book with a visit in one tap, in step with your packages in Bookly.
- ⚡Booking from a card loads in a fraction of the time, with Apple Pay and Google Pay at the end.
10 July 2026 · Report cards · Customers & dogs
Quicker cards, and Leads that follow up
- ✍️Write something sweet writes a warm note in your voice from the day's real details, different every time.
- ⭐Star the photo you love most and it leads the card.
- 🐾Customers can send a little pat to the friends their dog made that day.
- 🔥Message every warm lead in one tap, by email, text or on their dog's card, and they're marked Contacted for the whole team.
- 🧭The app remembers where you were: back lands you on the same screen, filters and place in the list.
Booked, and reminded
- 🔔After booking, Add to my calendar sets real reminders, the day before and a couple of hours ahead, with the right length for every service.
- 📝Customers can leave a note when they book, like a dog who's nervous of dryers or which gate to use, and it lands in your diary.
- 🎉Your New booking email reads like the note in your diary: the dog, the customer's details, the care agreement, their note and the price.
7 July 2026 · Your shop
A notification centre on every screen
- 🔔A bell at the top of every screen: what's new, your texts for the month, a trial running down, or a booking connection that needs a look. Read it once and it clears for the whole team.
- 📲Phone notifications for the moments that matter: a booking, a message, a reaction or a reshare, each with its own switch in Settings ▸ Notifications.
- 🔀A customer booking from a daycare card can switch to grooming, boarding or anything else you offer, without starting over.
- 🔇Videos start muted on a card, with a sound button for the ones worth hearing.
- 🕶️Dress up the dogs: sunglasses, a crown, a party hat and more, right on the photo.
5 July 2026 · Booking · Report cards
Customers book their next visit from the card
- 🗓️Customers book right from their report card: several services at once, several dogs, each with their own cut, size and time if they need.
- 💰Settings ▸ Services & prices holds every style, size, price, length, extra and opening hour in one place, with specialist services and your own size bands.
- ↻Repeat bookings: weekly regulars stay booked, and a groomed dog can keep its rhythm every few weeks with its usual groomer.
- 🔥A Leads tab in your Inbox: customers who tapped Book but didn't finish, with their number a tap away.
- 📧Every booking from a card buzzes your phone and lands in your email with the dog, the time and the price.
30 June 2026 · Report cards
Boarding stays, day by day
- 🏠Set the check-in and going-home dates and every day of the stay lays itself out, dated, opening on today.
- 👀A stay in progress sits at the top of Reports, with each day's update and whether the customer has seen it.
- 🎬Videos sit in the card's gallery beside the photos, and big phone videos shrink on your device before they upload.
- 🪄Groomed and had a daycare day? Send one card for both.
- 🚀New shops get a Get set up checklist and a short tour of the app.
28 June 2026 · Customers & dogs · Messages
The Rebook screen: every dog that's due back
- 🔁Home shows the dogs due for their next visit, and the Rebook screen groups them by how overdue they are.
- 💌One-tap win-back: a warm message with the dog's photo and a link back to their last card, by email or text, with an offer if you like.
- 🗂️Mark a dog contacted or rebooked, snooze them, or message a whole group at once. Each customer still gets their own dog's photo and name.
- 🐶Every dog has a proper profile: a big photo, the customer's details a tap away, and every card they've had.
27 June 2026 · Report cards · Messages
Texts, branded emails and incident cards
- 💬Send a card by text, from your shop's own name, or by a branded email that leads with the after photo.
- ⚠️A new Incident report: a clear, caring account of what happened, what you did and what comes next, with no booking nudges and an I've read this for the customer.
- 🐶One card for the whole household: up to five dogs, each with their own tab, photos and update.
- 📸Customers can send you photos and videos from their card's chat, and each team member's face shows on the cards they make.
- 💾Drafts save themselves as you go, and Finish your drafts lets you flick through them one dog at a time.
24 June 2026 · Report cards · Messages
Report cards your customers can react to
- ❤️Your customers can love a card, react under the photos with any emoji and leave you a note. Every reaction lands in your chat and Activity, so you can reply.
- 💬Inbox is here: chat with customers right on their card, with read receipts, and they hear from you the moment you reply.
- 🔔Activity shows what customers do with a card: opens, rebook taps, calls, directions, reviews and replies, with the warm ones flagged to follow up.
- 👥A private Team channel for your staff: share photos, then turn one straight into a card.
- 🦮Walk, boarding and grooming cards each got their own touches: a route map and mood meter, a daily routine tracker, and a new-look style card.